Frequently asked questions

You pay by bank transfer. After you request gear, you'll see MGR's BML or MIB account details and the exact amount — the rental plus a refundable security deposit. Transfer it from your own banking app, then upload the bank slip as proof. We don't charge cards or take cash up front.

International card payments aren't universal in the Maldives, but bank transfer is how almost everything is paid for here. The slip flow lets visitors and locals pay the same trusted way, and it means there are no card fees added to your booking.

It's the transfer confirmation your banking app produces — a screenshot or PDF showing the amount, reference and date. On your rental's payment screen you upload that file, and our team checks it against the money that lands in our account.

Most slips are verified within four hours, and 98% are done in under four. You'll get a notification the moment it's confirmed. Until then your booking sits in 'awaiting verification' and the gear is held for you.

Instant-book gear confirms as soon as your payment is verified. Request gear needs the owner to accept your dates first — you'll only be asked to pay once they say yes, so you're never out of pocket on a booking that doesn't happen.

It depends on the item. Each listing says whether it's pickup only, delivery only, or both. Where delivery is offered, the owner sets a delivery fee shown clearly before you pay, and they'll drop the gear to your guesthouse or jetty.

Yes — fully. The deposit is a separate, clearly-labelled line on your payment, not a fee. Return the gear in good condition and the entire deposit comes back to you. It's never the owner's income or the platform's money.

Within 48 hours of the return check. Once the owner confirms the gear came back fine, we release the full deposit to the account you transferred from.

Genuine damage or loss — a cracked board, a flooded drone, gear that doesn't come back. Normal wear like a scuff, salt residue or sand in the bag is never chargeable. Owners list in their rental rules what counts as damage for their specific gear.

MGR steps in. We review the condition photos taken at handover and at return, weigh both sides, and make a fair call. That's why we always recommend a quick photo check when you collect the gear — it protects you.

The owner does, based on what a realistic repair or replacement of that item would cost. A snorkel set carries a small deposit; a full dive kit or a drone carries a larger one. You always see it before you pay.

Anyone in the Maldives with gear in good, safe condition. You'll complete a quick ID verification before your first listing goes live — every owner on MGR is ID-checked, which is part of what renters trust.

Listing is free. MGR takes a flat 2% commission on the rental amount only — never on the deposit — and that's deducted from your payout. You set your own daily and weekly rates.

After a clean return, your payout lands in your BML or MIB account, minus the 2% commission. Because the renter pays before pickup and we verify the slip, you never hand over gear on a promise of money.

No. The deposit flows through MGR, held separately from your payout. You confirm the gear's condition on return, and we release the deposit back to the renter — or apply an agreed deduction if there's genuine damage.

Clear daylight photos, an honest description of condition, a fair rate, and quick replies. Listings with five or more photos and a same-day response time get noticeably more bookings.

Every owner is ID-verified before they can list, and you can see their rating and reviews from past renters. Messaging stays inside MGR so there's always a record, and payment runs through us — never directly to an unverified account.

Our slip review team checks every transfer against the amount and reference, and flags duplicates and mismatches automatically. A slip that's been reused or doesn't match the booking is caught before any gear changes hands.

No. Always pay to the MGR account shown on your booking and upload the slip there. If anyone asks you to transfer elsewhere or pay cash off-platform, don't — report it to us and we'll look into it.

Message us on WhatsApp at +960 777-0420 or email hello@mgr.mv with your rental code. For anything safety-related, contact us straight away — we take reports seriously and act fast.